Job Title

L1 Help Desk Representative (Dutch)

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  • Job ID: 01368
  • Applications: 0
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Job Description

Your Role

We are looking for a Help Desk Representatives for the Dutch and Flemish-speaking market. 

You will act as the first point of contact for the employees and respond to and document incoming queries.

Responsibility

  • Handle end-user calls and web queries
  • Act as the first point of contact for the customer
  • Precise administration
  • Act as the primary contact between customer and resolving group
  • Keep the user informed, own and follow up ongoing cases

Your Profile

  • Expert (C1) or Native in Dutch 
  • Advanced (B2) English language skills
  • Minimum of 6 months experience in Customer service. 
  • Experience on an IT Help Desk is an advantage but not a must
  • A graduate – Fresh graduates are welcome
  • Desire to learn – no IT background required, 
  • Excellent communication skills – both written and spoken
  • Flexible, open-minded personality and a “can do” attitude

Our Offer

  • Training and continuous learning and certification opportunities 
  • Chance to be part of a rapidly expanding organization – we have opened our 3rd office here in Budapest end of 2017
  • Multilingual environment, native colleagues 
  • A pleasant and inspiring working atmosphere with a multicultural community and state-of-the-art technologies.
  • Easy to access location and modern office building (easy to reach from the city center, 10-15 minute commute)
  • Competitive salary and cafeteria benefits
  • Language courses available
  • Team events and Company events (relaxed parties with team-games, cake-Friday, etc.)
  • High-value awards and recognitions, annual bonus for top performers, and annual salary review
Krakow, Poland
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Tags: Customer Care, customer service, Dutch, Dutch Customer Service, Dutch Help Desk, English, IT

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