Job Title

Customer Support and Marketing Specialist (German)

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Job Description

Your Role

We are looking for someone with excellent communication and problem-solving skills who is passionate about marketing. This job in sunny Lisbon can be your start to a promising career.  

In this role, you find the solution to issues of business customers. You have to maintain a positive relationship between them and the company. You will use your communication and interpersonal skills to address several questions through multiple communication channels. You are the key to creating a great customer experience. 

Be part of making the world’s information more accessible and useful!

Responsibility

  • Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
  • Address issues via chat, email or phone channels, following operating procedures;
  • Close customer inquiries regarding online marketing products, troubleshoot problems per process specifications, assist users in recovering account information and assist in payment related issues;
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Your Profile

  • Excellent communication skills in English and German;
  • Minimum 6 months of relevant customer care experience;
  • General understanding of online marketing products/services 
  • Excellent communication skills;
  • Problem-solving skills;
  • Dynamic and organized.

Our Offer

  • International career in a multicultural environment;
  • Opportunity to grow in a multinational company;
  • Free language courses, surfing, team-building events, and much more.
Lisbon, Portugal
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Tags: Career start, CCC, Customer Care, customer service, English, German, German CSR, German Customer Care, German Customer Service, marketing

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Customer Support and Marketing Specialist (German)

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