We are looking for someone with excellent communication and problem-solving skills who is passionate about marketing. This job in sunny Lisbon can be your start to a promising career.
In this role, you find the solution to issues of business customers. You have to maintain a positive relationship between them and the company. You will use your communication and interpersonal skills to address several questions through multiple communication channels. You are the key to creating a great customer experience.
Be part of making the world’s information more accessible and useful!
- Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
- Address issues via chat, email or phone channels, following operating procedures;
- Close customer inquiries regarding online marketing products, troubleshoot problems per process specifications, assist users in recovering account information and assist in payment related issues;
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
- Excellent communication skills in English and Dutch;
- Minimum 6 months of relevant customer care experience;
- General understanding of online marketing products/services
- Excellent communication skills;
- Problem-solving skills;
- Dynamic and organized.
- Welcome bonus of EUR 1000,-
- International career in a multicultural environment;
- Opportunity to grow in a multinational company;
- Free language courses, surfing, team-building events, and much more.