Job Title

Customer Service Professional with Canadian French

  • Position:
  • Salary: $9.00 - $14.00
  • Location:
  • Job ID: 01540
  • Applications: 0
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Job Description

Customer Service Professional with Canadian French 

Candidate Requirements

  • Speaks & Writes Canadian french 
  • Ability to type 30+ words per minute 
  • 1+ year(s) customer service experience 
  • Proficient in Microsoft programs 
  • High School Diploma or GED 

Are you ready to be part of something brand new and exciting?! 

Our client is launching a new project with an over-the-top subscription video-on-demand streaming service., It will have film and television content from an entertainment dynasty.

Our client is hiring temporary/contract professionals to provide Customer Service for a leading provider of entertainment. As a Consultant, you will be responsible for taking inbound calls from customers wanting more information about the service, setting up customers with the service, helping customers download the app to their TV or mobile device and setting up their account.

 

This job is for you if:

  • You have a passion for movies, shows, and entertainment
  • You have a vision for creating moment defining shared entertainment experiences
  • You can build partnership trust through flawless delivery and communication
  • You can work autonomously as part of a fast-growing team
  • You are patient, keep a positive attitude and know-how to manage stressful/frustrating situations
  • You are motivated and have high energy with a focus on learning, growing and contributing to team success

If this describes you, then we want you on our team!! 

We’ll allow you to showcase your superior customer support skills. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.

 

Responsibilities:

  • Support includes educating the guest, help them accomplish what they want to do, (stream a movie, help download the app to their TV or device, etc.), and talk entertainment while you do it
  • Create relationships with guests based on a love of entertainment
  • Effectively use all available technology tools and resources to resolve guest inquiries
  • Develop and maintain a general knowledge of client’s products and services
  • Provide exceptional levels of service to every guest via live chat, email, phone, Social Media, and App Reviews
  • Demonstrate strong critical thinking and problem-solving skills
  • Demonstrate patience with all customers
  • Express concern and acknowledge customer problems and issues
  • Communicate company products and values with confidence

 

Qualifications

  • High School Diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year(s) customer service experience
  • Efficient in website/digital navigation and interaction
  • Knowledge about and passion for entertainment
  • Proficient in Microsoft programs
  • High level of energy, commitment, and a strong drive to succeed
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills showcased though the use of several applications

 

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Customer Service Professional with Canadian French

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