Job Title

Champion Customer Service (French)

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Job Description

For our client we are hiring a Champion Customer Service with Fluent (C1) French and good English.

You will be working on a new project for our client in Burgas. You will be working for a leader in the media and entertainment industry.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

Requirements

Customer Service Representative Requirements:

  • Excellent command of French (C1) and good English (B1)
  • Experience with cystomer service
  • Extensive experience with written communication
  • Excellent computer skills
  • Good working knowledge of internet technology
  • Strong understanding of customer satisfaction and service excellence
  • Ability to multi-task
  • Willing to work shifts

 

Benefits

Customer Service Representative Benefits:

  • very competitive salary
  • Attractive performance incentives
  • Top-notch training
  • Relocation package
  • Other than the statutory taxes, we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers; Transportation Allowance
  • Employee recognition programs
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